Creative Production

• The understanding of work instructions and interpretation of client’s business needs, job orders, production briefs, and clarification of issues and concerns prior to starting work.
• Checking and proofreading to ensure all completed copywriting orders comply with industry standards and client requirements.

Technical Production

• The skill and knowledge to create compelling copy that are free from grammar and composition issues.
• The skill and knowledge to use word processing applications such as Microsoft Word, optimizing files based on client and industry standards, and ensuring file sizes are in compliance with established requirements.
• The regular sharing of technical knowledge to team members, especially new hires.

Process Production

• The skill and knowledge on how to properly accomplish data inputting systems for every order.
• Ensuring the delivery of simple to complex difficulty work according to acceptable turnaround time and/or standards and/or deadlines set by the manager.
• The proper, accurate, and timely use of available production tools (Hermes, Sunfish, DMS, etc) and other computer applications to complete a page.
• Determining whether an order is doable based on the provided instructions of the client and effectively decides whether to send the page back for clarifications of instructions.
• The pre-validation of incoming orders and documentation of errors and/or adjustments needed to be done.
• When needed, the copy editing of orders to ensure they are in compliance with technical requirements (word count, formatting, SEO keywords) before delivery to the client.
• Prioritizing orders in the production queue and assigning them among the team as necessary.
• The documentation of critical incidents regarding an order, client requests, and information that may also need to be communicated to the client during the shift.
• Addressing team concerns and issues such as attendance-related offenses, shift scheduling, Sunfish application requests, and overall team dynamics.
• Working around internal processes, inventing new ways of doing production work to ensure quality and efficiency.
• The mentoring, teaching, motivating and continuous giving of feedback to new hires especially in the areas of client specifications, technical skills, writing, workflow strategy, and new production processes whenever necessary.
• As needed, or in the absence of functional trainer, provide training and guidance to new hires on the production floor.
• Regularly communicating with internal and external clients using email, voice calls, and Skype to provide status updates on pages in an efficient and professional manner whenever the need arises.
• Determining whether to escalate a client concern to managers and be able to quickly decide on solutions when problems in production arise.
• The continuous monitoring of all clients’ Service Level Agreements (SLA) and making sure that the said agreements are met during every shift.